Loot Crate Reviews

1.2

/5.0

45 customer reviews

4 %

reviewers recommend

Loot Crate

Note: The star rating (1.2 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

How would you rate Loot Crate?

45 Customer Reviews

by Perry172

Sep 15, 2022

Awful company, we never received anything...

Just like many of the other reviews, I've had the same issue. We subscribed in AMrch this year and have received nothing at all. They won't provide refunds and customer service is non-existent.
Very Bad Company.

by Brad P.

Sep 14, 2022

Not worth it

First crate i bought was cuz it had a Cthulhu figure in it. The crate itself wasn't worth the price. I decided never to buy from them again but no I did sadly. My second crate I bought cuz of venom and ghost rider. Not worth the price. Had to wait a year for them to ship it.

by Crystal704

Sep 13, 2022

For what started as a fantastic…

For what started as a fantastic subscription box service this company since changing owners has gone down hill rapidly... The boxes used to contain pretty decent merchandise now if you are lucky enough to actually receive a box at all they are filled with the cheapest objects they could find... I would highly recommend keeping your money in your own bank account earning you interest... They are bullsh!tters who keep you hanging on with empty promises. AVOID AT ALL COSTS.

by Mason

Sep 13, 2022

Straight up scam

Ordered a crate in November 2021. They used the pademic excuse to keep postponing the delivery. Once they were finally ready to ship my crate in July 2022, I noticed that on my account, my order had been cancelled in June without warning. As you have to pay up front, my money is gone and they have never refunded me. Multiple contact attempts only get the "we're handling an unusually high volume of requests" notice, but they never get back to you.
Do not subscribe to this scam site whatsoever. They used to be a reputable site but now are just out to steal money from their customers.

by Hannah Silva

Sep 12, 2022

Returning customer for some 9 years and…

Returning customer for some 9 years and ordered a crate in June 2022 and have still received nothing or refund despite me trying to get a response. To add insult to injury they have now in August taken an additional £60 for crate or crates I have not ordered and fail to contact me to issue a refund. So incredibly frustrating as this is now theft and only action I can take is chase these funds via my credit card provider. Hate to say it but a good company gone BAD in a big way and everyone should avoid

by Bowman961

Sep 06, 2022

Atrocious. Avoid.

Atrocious.

Signed up for a quarterly subscription in May 2021 for one year, so expecting 4 bundles to arrive.

Only ever received 1 of the 4.

The other three were delayed again and again and again. But still listed as being expected to be shipped to me at some point in the future.

Now my order shows as cancelled and unfulfilled, without a refund for the missed deliverables. Contacting support gets nothing but automated responses.

Avoid like the plague. You are better setting your money on fire.

by Kelley563

Sep 04, 2022

Loot Crate = Scam

Do not sign up, they will charge you and send nothing. Sad they can use licensed pop culture to scam.

by Albert843

Sep 04, 2022

Payment taken but no boxes being sent

I have been trying to find out where my Loot Crate Wizarding World box is? No one has given me an answer. I have cancelled my subscription because I’m not receiving boxes.

by Darryl941

Sep 01, 2022

Order in Dec '21, no box no refund

I ordered it my box in December of 2021, expecting it in the beginning of January. Never got it. And month after month they said shipping is delayed. After 7 months of being delayed i asked for a refund. Its been 2 months and they just tell me they are too busy shipping boxes to get a refund. DO NOT BUY FROM THEM, YOU WILL LOSE YOUR MONEY

by Stanley Silva

Aug 29, 2022

there an absolute scam

Genuinely don't deserve a 1 star I'd give them negatives if I could. Ordered a box months ago it missed its original release date fair enough things happen but now its looking to miss the 2nd and there is no word from the company. Not replying to emails or tweets DO NOT USE.

Questions & Answers

Why have you stopped paying your vendors. Going under

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Why reviews are mainly negative?

There is a saying. "People who have a good experience will tell two others. People who have a bad experience will tell the world." Yeah those who experience bad service will shout it from the roof tops because the consumer feels they waisted their money.

by Maurice R. - March 24, 2022

If you look at the good reviews, they are from 2014. This company has gone way down since then. Now they just take your money and never ship. I wouldn't be surprised if they go out of business soon.

by Alan Taylor - January 22, 2019

Because clearly no one has had a good experience with them

by Madison32 - September 08, 2018

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hi, did george n. lose his penis in an accident, or did he ever have one?

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How do I cancel an order that I didn't place?

What ever you do, go to your bank account close it, and reopen a new one in your name, that literally seems to be the only way for you to escape their stealing scams. Stay AWAY from them!

by Zack - August 31, 2017

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hello why is it so hard to cancel a subscription this is destroying a friendship?

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